Citizens Participation

For quite a long time, citizens have been accounted as fundamental interlocutors in order to formulate some public policies, and they are generally involved in three areas:

  • to define priorities and the government agenda;
  • to plan interventions with strong territorial impact;
  • to actively participate in complex decisions.


Public administration became aware of a governance-accountability deficit and of a big lack of listening to stakeholders in defining public policies. This situation suggested to increase the public participation.

This kind of participation aims at filling these gaps: the government must feel the responsibility to take critical decisions which may result in a big impact on the community. This is the reason why the Public administration has rediscovered the importance of citizens and of their involvment in the decision-making process.